Linton, Ian. 25 tips for excellent customer service: an action plan for service success. London: Institute of Management Foundation, 1995. ix, 213 s.
Linton, I. (1995). 25 tips for excellent customer service: An action plan for service success. London: Institute of Management Foundation : Pitman.
Styl ChicagoLinton, Ian. 25 Tips for Excellent Customer Service: An Action Plan for Service Success. London: Institute of Management Foundation : Pitman, 1995.
Citace podle MLALinton, Ian. 25 Tips for Excellent Customer Service: An Action Plan for Service Success. London: Institute of Management Foundation : Pitman, 1995.
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