Hiebeler, Robert, Ketteman, Charles a Kelly, Thomas B. Best practices: building your business with customer-focused solutions. New York: Simon & Schuster, 1998. 240 s.
Hiebeler, R. (1998). Best practices: Building your business with customer-focused solutions. New York: Simon & Schuster.
Styl ChicagoHiebeler, Robert. Best Practices: Building Your Business With Customer-focused Solutions. New York: Simon & Schuster, 1998.
Citace podle MLAHiebeler, Robert. Best Practices: Building Your Business With Customer-focused Solutions. New York: Simon & Schuster, 1998.
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