Russell-Jones, Neil. Customer relationship management: [a practical approach to effective strategy]. Canterbury: Financial World, ©2002. vi, 218 s.
Russell-Jones, N. (2002). Customer relationship management: [a practical approach to effective strategy]. Canterbury: Financial World.
Styl ChicagoRussell-Jones, Neil. Customer Relationship Management: [a Practical Approach to Effective Strategy]. Canterbury: Financial World, 2002.
Citace podle MLARussell-Jones, Neil. Customer Relationship Management: [a Practical Approach to Effective Strategy]. Canterbury: Financial World, 2002.
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