Dedication versus flexibility in field service operations - Karaesmen, Fikri; Van Wassenhove, Luk; Van der Duyn Schouten, Frank; INSEAD (Fontainebleau) The Centre for Integrated Manufacturing and Service Operations (Fontainebleau : INSEAD, 1998)
Lit.
Keywords: INSEAD; servisní činnost; zákaznický servis; studie; studies