Sewell, Carl a Brown, Paul B. The Golden rules of customer care: how to turn that one-time buyer into a super-loyal lifelong customer. London: Century, 1991. xx, 175 s.
Sewell, C. (1991). The Golden rules of customer care: How to turn that one-time buyer into a super-loyal lifelong customer. London: Century.
Styl ChicagoSewell, Carl. The Golden Rules of Customer Care: How to Turn That One-time Buyer Into a Super-loyal Lifelong Customer. London: Century, 1991.
Citace podle MLASewell, Carl. The Golden Rules of Customer Care: How to Turn That One-time Buyer Into a Super-loyal Lifelong Customer. London: Century, 1991.
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