Citace podle ČSN ISO 690

Sewell, Carl a Brown, Paul B. The Golden rules of customer care: how to turn that one-time buyer into a super-loyal lifelong customer. London: Century, 1991. xx, 175 s. ISBN 0-09-174844-5.

Citace podle APA

Sewell, C. (1991). The Golden rules of customer care: How to turn that one-time buyer into a super-loyal lifelong customer. London: Century.

Styl Chicago

Sewell, Carl. The Golden Rules of Customer Care: How to Turn That One-time Buyer Into a Super-loyal Lifelong Customer. London: Century, 1991.

Citace podle MLA

Sewell, Carl. The Golden Rules of Customer Care: How to Turn That One-time Buyer Into a Super-loyal Lifelong Customer. London: Century, 1991.

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