01058nam a22003137a 4500 000022986 CZ-PrVSE 20100922121930.0 980216s1991 xxk ||||| eng | 0-09-174844-5 (pbk.) 0-09-174843-7 (hbk.) ABA006 cze ABA006 ABA006 eng xxk 331.1 339.1SEW Sewell, Carl aut The Golden rules of customer care : how to turn that one-time buyer into a super-loyal lifelong customer / by Carl Sewell and Paul B. Brown London : Century, 1991 xx, 175 s. : grafy služba zákazníkům zákazníci příručky fd133209 czenas handbooks and manuals eczenas Brown, Paul B., 1954- xx0091692 aut 001145820 PDPZ2 F172796 3142065356 20030807 339.1SEW 81 UEP01 BOOK Knihovna Žižkov depoz. 2 na 1 měsíc UEP01 20030918