Productivity and customer satisfaction : a dea network model - Löthgren, Mickael, 1965-; Tambour, Magnus; Handelshögskolan i Stockholm. Ekonomiska forskningsinstitutet (Stockholm : Stockholm School of Economics, 1996)
Bibliogr.
ISSN 1104-4705
Keywords: jakost; produktivita; spotřebitel; studie; quality; productivity; studies