Shaw, John C. The Service focus: developing winning game plans for service companies. Homewood: Dow Jones-Irwin, 1990. xiii, 262 s.
Shaw, J. C. (1990). The Service focus: Developing winning game plans for service companies. Homewood: Dow Jones-Irwin.
Styl ChicagoShaw, John C. The Service Focus: Developing Winning Game Plans for Service Companies. Homewood: Dow Jones-Irwin, 1990.
Citace podle MLAShaw, John C. The Service Focus: Developing Winning Game Plans for Service Companies. Homewood: Dow Jones-Irwin, 1990.
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