Freemantle, David. What customers like about you: adding emotional value for service excellence and competitive advantage. London: Nicholas Brealey, 1998. vi, 304 s.
Freemantle, D. (1998). What customers like about you: Adding emotional value for service excellence and competitive advantage. London: Nicholas Brealey.
Styl ChicagoFreemantle, David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. London: Nicholas Brealey, 1998.
Citace podle MLAFreemantle, David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. London: Nicholas Brealey, 1998.
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