Byham, William C. a Cox, Jeff. Zapp!: the light of empowerment: how to improve productivity, quality, and employee satisfaction. New York: Fawcett Columbine, ©1988. ix, 197 s.
Byham, W. C. (1988). Zapp!: The light of empowerment : how to improve productivity, quality, and employee satisfaction. New York: Fawcett Columbine.
Styl ChicagoByham, William C. Zapp!: The Light of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. New York: Fawcett Columbine, 1988.
Citace podle MLAByham, William C. Zapp!: The Light of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. New York: Fawcett Columbine, 1988.
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