Steinberg, Randy A. Measuring ITIL: measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives. Victoria: Trafford, 2006. 154 s.
Steinberg, R. A. (2006). Measuring ITIL: Measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives. Victoria: Trafford.
Styl ChicagoSteinberg, Randy A. Measuring ITIL: Measuring, Reporting and Modeling the IT Service Management Metrics That Matter Most to IT Senior Executives. Victoria: Trafford, 2006.
Citace podle MLASteinberg, Randy A. Measuring ITIL: Measuring, Reporting and Modeling the IT Service Management Metrics That Matter Most to IT Senior Executives. Victoria: Trafford, 2006.
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