Bowen, David Earl, Chase, Richard B. a Cummings, Thomas G. Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing. San Francisco: Jossey-Bass Publishers, 1990. xxviii, 414 s. The Jossey-Bass management series.
Bowen, D. E. (1990). Service management effectiveness: Balancing strategy, organization and human resources, operations, and marketing. San Francisco: Jossey-Bass Publishers.
Styl ChicagoBowen, David Earl. Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing. San Francisco: Jossey-Bass Publishers, 1990.
Citace podle MLABowen, David Earl. Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing. San Francisco: Jossey-Bass Publishers, 1990.
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