03846ntm a22005177i 4500 000151236 CZ-PrVSE 20220619212945.0 m d cr n|||||||||| 220619s2022 xr fsbm 000 0 eng d NEZPRACOVANÝ IMPORT ABA006 cze ABA006 ABA006 rda Pangrazzi, Giovanni ISIS:157660 dis Last-mile logistics innovations : the balance between customer demands and sustainability eng Last-mile logistics innovations : the balance between customer demands and sustainability Giovanni Pangrazzi 2022 ?? stran : digital, PDF soubor Vedoucí práce: Petr Kolář Diplomová práce (Ing.)—Vysoká škola ekonomická v Praze. Fakulta podnikohospodářská, 2022 Obsahuje bibliografii Textový (vysokoškolská kvalifikační práce) Rok obhajoby 2022 Over recent years, the significant growth in e-commerce has put a lot of pressure on last-mile logistics, which has to face increasingly complex situations. Customers are becoming more demanding; they ask for shorter delivery times and are willing to pay a very low price for it. The consequences for last-mile logistics are higher costs and a lack of efficiency in many operations. At the same time, a sense of responsibility toward environmental issues is growing among customers, who ask companies to be more sustainable. The problem is that sustainability for companies translates into an increase in costs. The goals of the thesis are several. First, identify the main issues of the last-mile logistics. Then, indagate what innovations have been implemented in the sector or are considered for the future and whether they have positive effects on cost and sustainability. Finally, find out whether there will be a balance in the future between sustainability and customer satisfaction, remaining cost-efficient. The methodologies consist of a theoretical and a practical part. In the first part, a systematic literature review was made to create an academic background on the mentioned topics. The second part consists of qualitative research based on interviews with experts. The data collected have been analyzed and discussed with those of the theory to see if they support, complete, or question them. The results of this thesis emerge a more precise and complete picture of the last-mile logistics and its issues; some innovations considered relevant for the industry’s future; the reasons behind the introduction or not of sustainable innovations. Finally, customers and governments seem to be the central elements on which will depend the future of the last mile, to ensure sustainability and demand satisfaction. Způsob přístupu: Internet management [obor dipl. práce] diplomové práce fd132022 czenas master's theses eczenas Last-mile logistics Sustainability Innovations Customer satisfaction e-commerce Kolář, Petr jo2016915620 ths Jirsák, Petr xx0104200 opn Vysoká škola ekonomická v Praze. Podnikohospodářská fakulta kn20010709402 dgg https://insis.vse.cz/zp/79016/podrobnosti VŠKP v InSIS https://insis.vse.cz/zp/79016 Hlavní práce https://insis.vse.cz/zp/79016/posudek/vedouci Hodnocení vedoucího https://insis.vse.cz/zp/79016/posudek/oponent/74880 Oponentura https://insis.vse.cz/zp/79016/podrobnosti dc:identifier NEPOSILAT VSKP vse79016 220615 79016