03959nam a2200565Ii 4500 000154395 UtOrBLW 20220505203343.0 20201016161205.0 m o d cr un||||||||| 201016s2020 enk ob 001 0 eng d NEZPRACOVANÝ IMPORT 9781839092619 9781839092596 electronic bk. T14.5 .E46 2020 PSY013000 bisacsh JMQ bicssc 159.942 303.483 23 Emotions and service in the digital age / edited by Charmine E. J. Härtel (University of Queensland, Australia), Wilfred J. Zerbe (Fairleigh Dickinson University, Canada) and Neal M. Ashkanasy. Bingley, U.K. : Emerald Publishing Limited, 2020. ©2020 1 online resource (280 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Research on emotion in organizations ; 16 Includes index. Includes bibliographical references. Part I: The digital age -- Chapter 1: What the digital age is and means for workers, services, and emotions scholars and practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel -- Chapter 2: Technologically Altered realities: a realm for new emotions research, training, and management possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel -- Chapter 3: The evolution is now: service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck -- Part II: Adapting to the digital age -- Chapter 4: Focusing on the human element: effective coaching in the digital age; Jennifer A. Nash -- Chapter 5: Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel -- Chapter 6: Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships; Prisca Brosi and Marvin Schuth -- Chapter 7: Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman -- Part III: Emotions and care in the digital age -- Chapter 8: Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors; Sunita Ramam Rupavataram -- Chapter 9: Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen -- Chapter 10: Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach; Daphna Brueller, Nir N. Brueller and Etty Doveh -- Chapter 11: Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright -- Chapter 12: Family business s Print version record. Technology Social aspects. Technology Psychological aspects. Emotions Research. Psychology, Emotions. bisacsh Psychology: emotions. bicssc Härtel, Charmine E. J., editor. Zerbe, Wilfred J., editor. Ashkanasy, Neal M., editor. 9781839092602 Research on emotion in organizations ; 16. https://doi.org/10.1108/s1746-9791202016 Plný text https://knihovna.vse.cz/zdroje/emerald-ebooks/ Informace o práci s e-knihami EMERALD EB PAR 000688794 UEP01 776 E-book Tištěná verze NEPOSILAT EB