Fish! : a remarkable way to boost morale and improve results - Lundin, Stephen C., 1941-; Paul, Harry, 1950-; Christensen, John, 1959- (New York : Hyperion, 2000)
Keywords: pracovní motivace; úspěch v podnikání; manažerské dovednosti; doprovodné služby; studie; employee motivation; success in business; management skills; customer services; studies