Patterson, Kerry et al. Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior. New York: McGraw-Hill, 2005. xviii, 281 s.
Patterson, K., & Peters, T. J. (2005). Crucial confrontations: Tools for resolving broken promises, violated expectations, and bad behavior. New York: McGraw-Hill.
Styl ChicagoPatterson, Kerry, and Thomas J. Peters. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw-Hill, 2005.
Citace podle MLAPatterson, Kerry, and Thomas J. Peters. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw-Hill, 2005.
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