Citace podle ČSN ISO 690

Patterson, Kerry et al. Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior. New York: McGraw-Hill, 2005. xviii, 281 s. ISBN 0-07-144652-4.

Citace podle APA

Patterson, K., & Peters, T. J. (2005). Crucial confrontations: Tools for resolving broken promises, violated expectations, and bad behavior. New York: McGraw-Hill.

Styl Chicago

Patterson, Kerry, and Thomas J. Peters. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw-Hill, 2005.

Citace podle MLA

Patterson, Kerry, and Thomas J. Peters. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw-Hill, 2005.

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