George, Michael L. Lean Six Sigma for service: how to use lean speed and Six Sigma quality to improve services and transactions. New York: McGraw-Hill, ©2003. xiv, 386 s.
George, M. L. (2003). Lean Six Sigma for service: How to use lean speed and Six Sigma quality to improve services and transactions. New York: McGraw-Hill.
Styl ChicagoGeorge, Michael L. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.
Citace podle MLAGeorge, Michael L. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.
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