Citace podle ČSN ISO 690

George, Michael L. Lean Six Sigma for service: how to use lean speed and Six Sigma quality to improve services and transactions. New York: McGraw-Hill, ©2003. xiv, 386 s. ISBN 0-07-141821-0.

Citace podle APA

George, M. L. (2003). Lean Six Sigma for service: How to use lean speed and Six Sigma quality to improve services and transactions. New York: McGraw-Hill.

Styl Chicago

George, Michael L. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.

Citace podle MLA

George, Michael L. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.

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