Reorganize for resilience putting customers at the center of your business - Gulati, Ranjay (Boston, Mass. : Harvard Business Press, 2009)
Title from title screen.
Includes bibliographical references and index.
Keywords: Customer services; Customer relations; Organizational change; Customer relations; Customer services; Organizational change; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; elektronické knihy; electronic books