Leading through conflict how successful leaders transform differences into opportunities - Gerzon, Mark. (Boston, Mass. : Harvard Business School, 2006)
pt. I: Three faces of leadership. The demagogue ; The manager ; The mediator -- pt. 2: Eight tools for the leader as mediator. Integral vision ; Systems thinking ; Presence ; Inquiry ; Conscious communication ; Dialogue ; Bridging ; Innovation -- Conclusion: Transforming conflict into opportunity -- Appendix: When conflict erupts : guidelines in times of crisis.
Includes bibliographical references (p. [245]-263) and index.
Keywords: Conflict management; Leadership; Conflict management; Leadership; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; elektronické knihy; electronic books