04998cam a2200721Mi 4500 000226706 OCoLC 20220105164803.0 20180524071414.4 m d cr |n||||||||| 180412t20172017mau ob 001 0 eng d NEZPRACOVANÝ IMPORT 9781633692169 (electronic bk.) 1633692167 (electronic bk.) 9781633692152 1633692159 1798526 (N$T) (OCoLC)1031224273 HD42 .G33 2017 BUS 082000 bisacsh BUS 041000 bisacsh BUS 042000 bisacsh BUS 085000 bisacsh 658.4/053 23 Gallo, Amy (Business writer), author. HBR guide to dealing with conflict / Amy Gallo. Harvard Business Review guide to dealing with conflict Dealing with conflict Boston, Massachusetts : Harvard Business Review Press, [2017] ©2017 1 online resource (xxviii, 193 pages .). text txt rdacontent computer c rdamedia online resource cr rdacarrier Harvard Business Review guides Includes bibliographical references and index. Conflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if ... While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away-- Provided by publisher. Print version record. Added to collection customer.56279.3 - Master record variable field(s) change: 072 Conflict management. Work environment. Conflict management. fast (OCoLC)fst00874778 Work environment. fast (OCoLC)fst01180270 BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh elektronické knihy fd186907 czenas electronic books eczenas Print version: Gallo, Amy (Business writer). HBR guide to dealing with conflict. Boston, Massachusetts : Harvard Business Review Press, [2017] 9781633692152 1633692159 (DLC) 2016044710 (OCoLC)954429826 Harvard business review guides. EBSCOhost https://zdroje.vse.cz/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1798526 Plný text HBR EB NEPOSILAT EB MAIN YBP Library Services YANK 15045021 EBSCOhost EBSC 1798526 92 N$T