Dealing with Difficult People (HBR Emotional Intelligence Series). - Review, Harvard Business; Schwartz, Tony.; Gerzon, Mark.; Weeks, Holly; Gallo, Amy. (La Vergne : Harvard Business Review Press, 2018)
Intro; Contents; Ch 1: To Resolve a Conflict, First Decide: Is It Hot or Cold?; Ch 2: Taking the Stress Out of Stressful Conversations; Ch 3: The Secret to Dealing with Difficult People: It's About You; Ch 4: How to Deal with a Mean Colleague; Ch 5: How to Deal with a Passive-Aggressive Colleague; Ch 6: How to Work with Someone Who's Always Stressed Out; Ch 7: How to Manage Someone Who Thinks Everything Is Urgent; Ch 8: Do You Hate Your Boss?; Index.
Includes bibliographical references and index.
Print version record.
Master record variable field(s) change: 050, 072, 082, 650 - OCLC control number change
Keywords: Conflict management; Emotional intelligence; Problem solving; Work -- Psychological aspects; Problem employees; Conflict management; Emotional intelligence; Problem employees; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; elektronické knihy; electronic books