Citace podle ČSN ISO 690

Belding, Shaun. Winning with the caller from hell: a survival guide for doing business on the telephone. Toronto: ECW Press, ©2005. xviii, 204 s. ISBN 1-55022-695-9.

Citace podle APA

Belding, S. (2005). Winning with the caller from hell: A survival guide for doing business on the telephone. Toronto: ECW Press.

Styl Chicago

Belding, Shaun. Winning With the Caller From Hell: A Survival Guide for Doing Business On the Telephone. Toronto: ECW Press, 2005.

Citace podle MLA

Belding, Shaun. Winning With the Caller From Hell: A Survival Guide for Doing Business On the Telephone. Toronto: ECW Press, 2005.

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