03005ntm a22006257a 4500 000294969 CZ-PrVSE 20150610065311.0 m d cr n|||||||||| 150610s2015 xr fsbm 000 0 eng d NEZPRACOVANÝ IMPORT ABA006 cze ABA006 ABA006 Škramlík, Jan ISIS:74473 dis Solution Delivery Preocess using BMC Remedy products eng Solution Delivery Process Framework for BMC Remedy Products [elektronický zdroj] / Jan Škramlík 2015 ?? s. : digital, PDF soubor Vedoucí práce: Antonín Pavlíček Diplomová práce (Ing.)—Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky, 2015 Obsahuje bibliografii Textový (vysokoškolská kvalifikační práce) Rok obhajoby 2015 The goal of this thesis is creation of methodology for repeatable transformation of customer business needs and goals resulting from company IT strategy to system functionality and process implementation in Business/IT Service Management projects using BMC Atrium and Remedy products. This methodology will be based on existing project management methodologies PRINCE2 and SCRUM. In the thesis I also refer to parts of ITIL v3 process framework. The aim of the thesis is to provide a project delivery framework for IT Consultancy organizations. The framework will foster efficient planning, tracking and communication of requirements and deliverables between IT Consultancy and their customer during entire project lifecycle and will therefore enable repeatable and consistent high quality delivery of customer success. Způsob přístupu: Internet informační management [obor dipl. práce] diplomové práce fd132022 czenas master's theses eczenas framework process SCRUM SmartIT BMC Remedy system delivery PRINCE2 ITIL v3 transformation MyIT BMC IT Service SMART IT goals Pavlíček, Antonín, 1977- vse2008429995 ths Böhmová, Lucie ola2014822796 opn Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky kn20010709399 https://isis.vse.cz/zp/50826/podrobnosti VŠKP v InSIS https://isis.vse.cz/zp/50826 Hlavní práce https://isis.vse.cz/zp/50826/posudek/vedouci Hodnocení vedoucího https://isis.vse.cz/zp/50826/posudek/oponent/40903 Oponentura https://isis.vse.cz/zp/50826/podrobnosti dc:identifier NEPOSILAT VSKP vse50826 150606 50826