04294ntm a22005897i 4500 000546216 CZ-PrVSE 20190208113805.0 ta 180915s2018 xr d frb 000 0 cze d JHD001 cze JHD001 JHD001 rda 616.31-027.22 MRF 005.6 MRF 616.31-083 MRF DIS30 Kunkela, Josef ISIS:58935 dis Problematika poskytování služeb v privátním stomatologickém zařízení eng The issue of providing services in a private dental clinic / Josef Kunkela 2018 135 stran : ilustrace text txt rdacontent bez média n rdamedia svazek nc rdacarrier Vedoucí práce: Hana Ezrová Disertační práce (Ph.D.)—Vysoká škola ekonomická v Praze. Fakulta managementu, 2018 Obsahuje bibliografii Rok obhajoby 2018 The dissertation critically studies the issue of providing services in private dentistry in order to find the most important factors influencing the quality of dental care and the possibility of their influence. The study is focused on the assessment of the value of provided dental care from the point of view of the patient. Emphasis was placed on these quality factors: access to the clinic's reception, access of dental staff, waiting time for treatment, wait time in the waiting room, helpfulness in solving the acute problem, painlessness of the procedure, functionality and durability of the procedure, overall environment of the clinic, in order to create added value for the patient.The research was supported by the analysis of the statistical data obtained from the patients of the private dental clinic. The analysis shows that the most important factors of quality of dental care are the functional and durability of the procedure, the friendliness of the current problem, the access of the medical staff and the painlessness of the procedure. An interesting finding is that the price for provided care is among the studied factors up to the 5th place. Equally important is the finding that obtaining feedback from patients appears to be very beneficial for the further development of the dental care facility and ensuring maximum patient loyalty.Another goal of the thesis was to establish operational quality standards for healthcare facilities, to assess the primary and supportive value-generating activities that are essential for creating added value for the patient as a pillar of loyalty. Creating and describing tools for the effectiveness of dental practice together with Best Practices has had the greatest impact in putting the results of the dissertation into practice. The dental software XDENT, which includes iKlient client zone, was designed and implemented. On the basis of the results achieved in the dissertation thesis, a curriculum of teaching management and marketing at dental schools was also proposed. zubní praxe ph490152 czenas management jakosti ph115218 czenas stomatologická péče ph347583 czenas management [obor disert. práce] disertace fd132024 czenas dental practice eczenas quality control eczenas stomatological care eczenas dissertations eczenas Ezrová, Hana, 1941- stk2008477013 ths Staňková, Pavla opn Vysoká škola ekonomická v Praze. Fakulta managementu ko2002109809 dgg https://insis.vse.cz/zp/66137/podrobnosti VŠKP v InSIS https://insis.vse.cz/zp/66137 Hlavní práce https://insis.vse.cz/zp/66137/posudek/oponent/58473 Oponentura https://insis.vse.cz/zp/66137/posudek/oponent/58474 Oponentura https://insis.vse.cz/zp/66137/podrobnosti dc:identifier NEPOSILAT VSKP vse66137 180908 66137 HSTU1 DIS 30-V1 N:P 4202143258 20190306 DIS30 85 541 UEP01 BOOK Knihovna FM JH studovna I prezenční UEP01