Newman, Martin a McDonald, Malcolm. 100 practical ways to improve customer experience: achieve end-to-end customer engagement in a multichannel world. London: KoganPage, [2018], ©2018. xvii, 281 stran.
Newman, M. (2018). 100 practical ways to improve customer experience: Achieve end-to-end customer engagement in a multichannel world. London ; New York: KoganPage.
Styl ChicagoNewman, Martin. 100 Practical Ways to Improve Customer Experience: Achieve End-to-end Customer Engagement in a Multichannel World. London ; New York: KoganPage, 2018.
Citace podle MLANewman, Martin. 100 Practical Ways to Improve Customer Experience: Achieve End-to-end Customer Engagement in a Multichannel World. London ; New York: KoganPage, 2018.
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