02952ntm a22005057i 4500 000569056 CZ-PrVSE 20190720083859.0 m d cr n|||||||||| 190720s2019 xr fsbm 000 0 eng d NEZPRACOVANÝ IMPORT ABA006 cze ABA006 ABA006 rda Abdullaeva, Nadiia ISIS:115245 dis Process Improvement of Claims Handling in Insurance Industry eng Process Improvement of Claims Handling in Insurance Industry / Nadiia Abdullaeva 2019 ?? stran : digital, PDF soubor Vedoucí práce: Felipe Martínez Diplomová práce (Ing.)—Vysoká škola ekonomická v Praze. Fakulta podnikohospodářská, 2019 Obsahuje bibliografii Textový (vysokoškolská kvalifikační práce) Rok obhajoby 2019 This master thesis focuses on the optimization of the claim handling process in the insurance industry. The research can be considered as a replicable roadmap for the insurance companies to improve their processes of the claim settlement. Based on the literature review, quantitative data obtained from the insurance company and the qualitative data gathered from the interviews, this thesis identifies key opportunities for improvement in the insurance industry with application of DMAIC methodology. The author analyses the main challenges occurring in the process to identify their roots and causes. Once the reasons of the challenges identified, the author develops the improvement proposal to improve three Kaizen events. Such improvement proposal would decrease the claim settlement time from 39 to 25 days and reduce the number of errors by 19%. To sustain the current level of process performance, the author offers various control tools, which can enable to keep the results of implemented projects for the long-term period. Způsob přístupu: Internet international management [obor dipl. práce] diplomové práce fd132022 czenas master's theses eczenas Insurance claims process lean tools Martínez, Felipe ISIS:77556 ths Jirsák, Petr xx0104200 opn Vysoká škola ekonomická v Praze. Podnikohospodářská fakulta kn20010709402 dgg https://insis.vse.cz/zp/68088/podrobnosti VŠKP v InSIS https://insis.vse.cz/zp/68088 Hlavní práce https://insis.vse.cz/zp/68088/posudek/vedouci Hodnocení vedoucího https://insis.vse.cz/zp/68088/posudek/oponent/62298 Oponentura https://insis.vse.cz/zp/68088/podrobnosti dc:identifier NEPOSILAT VSKP vse68088 190608 68088