Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work - Grandey, Alicia; Diefendorff, James; Rupp, Deborah E., 1975-; ProQuest (firma) (New York ; Oxfordshire, England : Routledge, 2013)
Includes bibliographical references and indexes.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Description based on online resource; title from title page (ebrary, viewed May 10, 2013).
Keywords: Nonverbal communication in the workplace; Employees -- Attitudes; Customer relations; Interpersonal relations; Psychology, Industrial; elektronické knihy; electronic books