02425nam a2200529 i 4500 000683725 MiAaPQ 20210226201259.0 m o d | cr cnu|||||||| 150212s2016 enka ob 001 0 eng|d NEZPRACOVANÝ IMPORT 9781472447692 (hardback : alk. paper) 9781472447692 9781472447708 (e-book) (MiAaPQ)EBC2095094 (Au-PeEL)EBL2095094 (CaPaEBR)ebr11315557 (CaONFJC)MIL831708 (OCoLC)913955417 HF5415.5 .C66355 2016 658.8/12 23 Cook, Sarah, 1955- author. Leading the customer experience : inspirational service leadership / Sarah Cook. Farnham, Surrey, England ; Burlington, VT : Gower, 2016. 1 online resource (160 pages) : illustrations text rdacontent computer rdamedia online resource rdacarrier Includes bibliographical references and index. Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index. Description based on print version record. Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer services. Leadership. Customer relations. elektronické knihy fd186907 czenas electronic books eczenas Print version: Cook, Sarah. Leading the customer experience : inspirational service leadership. Farnham, Surrey, England : Gower, 2016 xii, 174 pages ; 25 cm 9781472447692 ProQuest (Firm) https://ebookcentral.proquest.com/lib/vsep/detail.action?docID=2095094 Plný text https://knihovna.vse.cz/zdroje/proquest-ebook-central/?info Informace o práci s e-knihami PQ-OWNED EB NEPOSILAT EB