Stickdorn, Marc, ed. a Schneider, Jakob, ed. This is service design thinking: basics - tools - cases. Amsterdam: BIS Publishers, [2011], ©2011. 373 stran.
concept and editing Marc Stickdorn, J. S., Stickdorn, M., & Schneider, J. (2011). This is service design thinking: Basics - tools - cases. Amsterdam: BIS Publishers.
Styl Chicagoconcept and editing Marc Stickdorn, Jakob Schneider, Marc Stickdorn, and Jakob Schneider. This Is Service Design Thinking: Basics - Tools - Cases. Amsterdam: BIS Publishers, 2011.
Citace podle MLAconcept and editing Marc Stickdorn, Jakob Schneider, Marc Stickdorn, and Jakob Schneider. This Is Service Design Thinking: Basics - Tools - Cases. Amsterdam: BIS Publishers, 2011.
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