Difficult conversations : how to discuss what matters most - Stone, Douglas, 1958-; Patton, Bruce; Heen, Sheila; Fisher, Roger, 1922-2012 (New York : Penguin Books, 2010)
"Updated with answers to the 10 most frequently asked questions about difficult conversations"—Obálka
Keywords: interpersonální komunikace; komunikační dovednosti; vyjednávání; řešení problémů; populárně-naučné publikace; interpersonal communication; communication skills; negotiation; problem solving; popular works