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Berners, Philip a Martin, Adrian. The practical guide to achieving customer satisfaction in events and hotels. First published. London: Routledge, Taylor & Francis Group, [2023], ©2023. xiii, 179 stran. The practical guide to events and hotel management series. ISBN 978-0-367-72387-3.

Berners, P. (2023). The practical guide to achieving customer satisfaction in events and hotels (First published.). London ; New York: Routledge, Taylor & Francis Group.

Berners, Philip. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. First published. London ; New York: Routledge, Taylor & Francis Group, 2023.

Berners, Philip. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. First published. London ; New York: Routledge, Taylor & Francis Group, 2023.