03053ntm a22005417i 4500 000703361 CZ-PrVSE 20240127174846.0 m d cr n|||||||||| 240127s2023 xr fsbm 000 0 eng d NEZPRACOVANÝ IMPORT ABA006 cze ABA006 ABA006 rda Shinkariuk, Egor ISIS:115464 dis Možnosti kombinace rámců COBIT a ITIL při řízení služeb IT eng The Possibilities of COBIT and ITIL Frameworks Combination in IT Service Management / Egor Shinkariuk 2023 ?? stran : digital, PDF soubor Vedoucí práce: Vlasta Svatá Diplomová práce (Ing.)—Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky, 2024 Obsahuje bibliografii Textový (vysokoškolská kvalifikační práce) Rok obhajoby 2024 IT service management frameworks, notably COBIT and ITIL, have long served as industry standards, adapting to evolving trends in Information Technologies. The latest iterations, ITIL 4 and COBIT 2019, signify the ongoing development in response to modern IT challenges. This thesis aims to thoroughly study and compare COBIT and ITIL. The primary objective is to assess the feasibility and practicality of integrating select elements from both frameworks into a cohesive IT Service Management practice. By exploring potential synergies, the research aims to contribute valuable insights to organizations seeking an optimal approach to managing IT services. To support these ideas, a detailed survey with a diverse group of IT professionals was conducted, using both qualitative and quantitative methods. The survey responses were systematically analyzed, providing an understanding of practitioners' perspectives on the compatibility, advantages, and challenges associated with combining elements from COBIT and ITIL. Způsob přístupu: Internet informační systémy a technologie [obor dipl. práce] diplomové práce fd132022 czenas master's theses eczenas COBIT ITIL framework process survey service management Svatá, Vlasta, 1952- mzk2004221726 ths Vondrová, Iva ISIS:125950 opn Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky kn20010709399 dgg https://insis.vse.cz/zp/78685/podrobnosti VŠKP v InSIS https://insis.vse.cz/zp/78685 Hlavní práce https://insis.vse.cz/zp/78685/posudek/vedouci Hodnocení vedoucího https://insis.vse.cz/zp/78685/posudek/oponent/80624 Oponentura https://insis.vse.cz/zp/78685/podrobnosti dc:identifier NEPOSILAT VSKP vse78685 240125 78685