02506nam a22004331i 4500 000706818 CaToSAGE 20240202172226.0 20230109140345.7 m o d cr un||||||||| 230109s2020 enk fo 000 0 eng d NEZPRACOVANÝ IMPORT 9781529619775 : No price (ebook) (OCoLC)1362531161 CaToSAGE eng rda pn CaToSAGE UtOrBLW HD7255 .V37 2020 362.40484 Vashisth, Tarun, author. Samardha InfoTech : a specially-abled organization / Tarun Vashisth, Biju Varkkey. London : Indian Institute of Management, Ahmedabad, 2020. 1 online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier SAGE business cases Samardha InfoTech is an organization based in Ahmedabad that deals in low-end BPO tele-services. It believes in providing employment to the needy, and 60% of the employees are persons with various types of disabilities. Samardha strives to create an all-inclusive environment so that the employees with disabilities, along with non-disabled employees, could perform to their potential. Current operations encompass a tele-verification process for a telecom company and a credit card sales process for a bank. Samardha plans to go international in the near future, with processes for an Australian telecommunication company and a South African ERP solutions provider company. Besides providing a business case for employing and managing employees with disabilities in particular, and a diverse workforce in general, the case raises questions as to whether Samardha will be able to emulate its values and culture in these new processes, and whether Samardha will be able to reconcile low-skill employees with employees having complex skill-sets hired for the new processes. Description based on XML content. elektronické knihy fd186907 czenas electronic books eczenas People with disabilities Employment Case studies. Varkkey, Biju, author. SAGE business cases. SAGE Knowledge https://sk.sagepub.com/cases/samardha-infotech-a-specially-abled-organization Plný text SBC EB NEPOSILAT EB