03477nam a22004931i 4500 000707100 CaToSAGE 20240202172917.0 20190104174335.4 m|||||o||d|||||||| cr ||||||||||| 190104r20152015enka fo 000 0|eng|d NEZPRACOVANÝ IMPORT 9781526487223 (ebook) : No price (OCoLC)1089146323 CaToSAGE eng CaToSAGE rda pn UtOrBLW HD58.8 .R69 2015 658.406 23 Roy, Debjit, author. Agarwal Packers and Movers Limited / Debjit Roy. London : Indian Institute of Management, Ahmedabad, 2015. 1 online resource : illustrations. text txt rdacontent computer c rdamedia online resource cr rdacarrier SAGE Knowledge. Cases Originally Published InRoy, D. (2015). Agarwal Packers and Movers Limited. Ahmedabad, India: Indian Institute of Management, Ahmedabad. Agarwal Packers and Movers Limited (APML) is a leading logistics and solution provider for household goods relocation who in past was facing problems due to increasing number of customer complaints and claims and increasing packaging costs. An apparent solution to these problems was increasing freight cost. However, APML decided not to choose this easy way, as it was in contrast to the company's philosophy to provide superior services at lowest prices. Mr. Ramesh Agarwal, Chairman cum Managing Worker of APML and his entire team was committed to overcome these problems keeping in line with the company's core values. Hence, solutions were offered by modifying the processes and innovating the services in such a way that it resulted in customer's delight. This was because the prices were not increased though most of the customer problems were resolved. In addition, each and every innovation at APML was viewed with the objective to fulfill its Corporate Social Responsibility (CSR). For instance, introduction of LED boxes not only resolved the customer complaints, but also, resulted in reduced cost and saving 160 trees per year. APML, as an organization, had a very strong customer-centric approach. Simultaneously, it also valued its employees, who it believed were its biggest strength. It was evident from its policy to share the earnings with the employees. Reward and recognition, to boost up employee morale was a regular process at APML. The company was also committed towards Employee Health and Safety (EHS) measures. Now APML's focus was on sustaining the innovative ideas as well as keeping the team motivated to think 'out of the box' in future as well. Description based on XML content. elektronické knihy fd186907 czenas electronic books eczenas Agarwal, Ramesh, active 2015. Agarwal Packers and Movers Limited Management. Organizational change Management Case studies. Storage and moving trade Management Case studies. Social responsibility of business. Issues management Case studies. SAGE Knowledge. Cases. SAGE Knowledge https://sk.sagepub.com/cases/agarwal-packers-and-movers-limited Plný text SBC EB NEPOSILAT EB