Developing organization-wide BPM capabilities in an SME : the approaches used, challenges and outcomes - Bandara, Wasana (Palgrave MacMillan UK, 2017)
Originally Published InBandara, W., & Opsahl, H. (2017). Developing organization-wide BPM capabilities in an SME: the approaches used, challenges and outcomes. Journal of Information Technology Teaching Cases, 7, 92–113.