02940nam a22004811i 4500 000708321 CaToSAGE 20240202172917.0 20210113164030.7 m|||||o||d|||||||| cr ||||||||||| 201221s2018 enka fo 000 0 eng d NEZPRACOVANÝ IMPORT 9781529755411 (ebook) : No price (OCoLC)1228916393 CaToSAGE eng CaToSAGE rda pn UtOrBLW HF5549.5.R58 K54 2018 658.314 Kleinsmith, Niela, author. VIP Home Care Services : innovating for employee and client well-being in a low-wage, high-value industry / Niela Kleinsmith, Bas Koene, Anne Green, Sally Wright. London : Rotterdam School of Management, Erasmus University, 2018. 1 online resource : illustrations. text txt rdacontent computer c rdamedia online resource cr rdacarrier SAGE business cases Originally Published InKleinsmith, N., Koene, B., Green, A., & Wright, S. (2018). VIP Home Care Services: Innovating for Employee and Client Well-Being in a Low-Wage, High-Value Industry. Rotterdam, Netherlands: Rotterdam School of Management, Erasmus University. In 2017, Gwen Jones, founder and owner of VIP Home Care Services, a local UK home care company, began reviewing her company's monthly financial reports, as well as employee recruitment and retention plans for the coming months. Recent legislation and the increasing budget squeeze for social care were constantly challenging Jones's creativity to meet client and employee needs with fewer resources. In 2015, VIP Care had been awarded the local authority's block contract to deliver care in several local towns, which should have placed the company in a strong position in the market. But as budgets and the employee pool shrank, constraints to remain competitive within the home care industry were becoming overwhelming. Jones needed to find a way to maintain high levels of client-focused, quality care while simultaneously supporting, motivating and retaining her employees in an increasingly financially-strapped and competitive industry. Description based on XML content. elektronické knihy fd186907 czenas electronic books eczenas Employee retention Case studies. Competition Case studies. Personnel management Case studies. Koene, Bas, 1966- author. Green, Cecilia Anne, 1951- author. Wright, Sally, active 2018, author. SAGE Knowledge https://sk.sagepub.com/cases/vip-home-care-services-well-being-low-wage-high-value-industry Plný text SBC EB NEPOSILAT EB