02796nam a22004691i 4500 000708520 CaToSAGE 20240202172917.0 20210113164030.7 m|||||o||d|||||||| cr ||||||||||| 200929s2018 enka fo 000 0 eng d NEZPRACOVANÝ IMPORT 9781529702385 (ebook) : No price (OCoLC)1199997534 CaToSAGE eng CaToSAGE rda pn UtOrBLW a ii HD6490.W382 I53 2018 331.25 Ravichandran, N., author. Employee Provident Fund Organization (EPFO) : towards consumer centricity / N. Ravichandran, Sundaravalli Narayanaswami. London : Indian Institute of Management, Ahmedabad, 2018. 1 online resource : illustrations. text txt rdacontent computer c rdamedia online resource cr rdacarrier SAGE Business Cases Originally Published In Ravichandran, N., & Narayanaswami, S. (2018). Employee Provident Fund Organization (EPFO): Towards consumer centricity. PSG0128. Ahmedabad, India: Indian Institute of Management, Ahmedabad. The Employee Provident Fund Organization (EPFO), established by the Government of India is one of the world's largest social security organisations. The purpose of EPFO is to ensure social security for industrial workers and their dependents. The EPFO's operational processes were riddled with overemphasis on rules and regulations, but were weak on transparency, accountability, effectiveness and efficiency and the 120 EPFO offices established all over the country operated in silos. Consequently, the social security and welfare of the industrial employees suffered, while all other stakeholders enjoyed a significant power to control. Recent interventions at EPFO focussed on process reengineering and ICT enablement to make EPFO more customer-centric. This case documents the transformation of EPFO from a bureaucratic, opaque organisation to a consumer centric, stakeholder friendly, transparent and accountable organisation through IT enabled operations. Description based on XML content. elektronické knihy fd186907 czenas electronic books eczenas India. Employees' Provident Fund Organisation. Social security India Case studies. Narayanaswami, Sundaravalli, author. SAGE Business Cases. SAGE Knowledge https://sk.sagepub.com/cases/employee-provident-fund-organization-epfo-towards-consumer-centricity Plný text SBC EB NEPOSILAT EB