02990nam a22004691i 4500 000708566 CaToSAGE 20240202172917.0 20210113164030.7 m|||||o||d|||||||| cr ||||||||||| 200929s2018 enka fo 000 0 eng d NEZPRACOVANÝ IMPORT 9781529734447 (ebook) : No price (OCoLC)1200000003 CaToSAGE eng CaToSAGE rda pn UtOrBLW a ii HE8379.M86 A53 2018 384.0954 23 Anantharaman, Senthil Kumar, author. Six Sigma deployment at Tata Communications Limited, India : a case study / Senthil Kumar Anantharaman, Rohit Kapoor. London : NeilsonJournals Publishing, 2018. 1 online resource : illustrations. text txt rdacontent computer c rdamedia online resource cr rdacarrier SAGE Business Cases Originally Published In Anantharaman, S., & Kapoor, R. (2018). Six Sigma Deployment at Tata Communications Limited, India - A Case Study. Operations Management Education Review, 12(1), 101-122. OMER12-0CS4. Tata Communications Limited, a leading global telecom giant headquartered in Mumbai, India was facing a grave situation of losing clients in its unified communication services. The situation arose due to high delivery turnaround times in order processing which were mainly due to redundant process steps and sales operations. This case provides, a step-by-step analysis in continuous improvement and deploying Six Sigma systematically. Students apply the structured Six Sigma based Define, Measure, Analyse, Improve and Control (DMAIC) methodology to improve the process. They define the problem, collect appropriate measures, calculate sigma levels using process capability analyses and arrive at root causes using fishbone and affinity diagrams. Students also brainstorm common sense solutions to address and prioritise the root causes using appropriate tools such as prioritisation matrix. Finally, students suggest suitable plans to control and sustain the solutions. Our case helps students to understand the basics of Six Sigma in solving complex problems faced in a telecom-oriented service industry thereby providing them with experience of real-world industry problems. Description based on XML content. elektronické knihy fd186907 czenas electronic books eczenas Telecommunication India Mumbai Case studies. Telecommunication Decision making Case studies. Kapoor, Rohit, author. SAGE Business Cases. SAGE Knowledge https://sk.sagepub.com/cases/six-sigma-deployment-at-tata-communications-limited-india Plný text SBC EB NEPOSILAT EB