02633nam a22004811i 4500 000708931 CaToSAGE 20240202172917.0 20211115153915.7 m o d cr un||||||||| 211115s2022 enk fob 001 0 eng d NEZPRACOVANÝ IMPORT 9781529792683 (ebook) : No price (OCoLC)1286093341 CaToSAGE eng rda pn CaToSAGE UtOrBLW HB615 .J53 2022 658.421 Jia, Yankun, author. Serving hotel customers in a postpandemic world : how can Hilton Worldwide recover and change? / Yankun Jia, Samhitha Curpad, Christopher Diller, Richard Gentry. London : SAGE Publications: SAGE Business Cases Originals, 2022. 1 online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier SAGE Business cases Includes bibliographical references and index. Hotel occupancy rates plummeted during the COVID-19 pandemic. Hilton Worldwide CEO Chris Nassetta needed to strategize how the second largest global hotel chain could modify its business operations to fulfill guest expectations over the next year and in the post-pandemic world. The onset of an airborne virus known as COVID-19 brought the day-to-day operations of Hilton Worldwide, alongside other hospitality providers, to a screeching halt. To contain the virus, health and government officials recommended people only leave home for essential items. This strategy, while effective, burdened nearly every organization globally. Many businesses were forced to lay off their staff, leading to widespread economic uncertainty, and an unpredictable future for Hilton. Nassetta knew his company would need both short- and long-term goals to regain its footing and chart a way forward in a world where another virus or another calamity would likely strike again. Description based on XML content. elektronické knihy fd186907 czenas electronic books eczenas Uncertainty. Business planning. Curpad, Samhitha, author. Diller, Christopher, author. Gentry, Richard, author. SAGE Business cases. SAGE Knowledge https://sk.sagepub.com/cases/serving-hotel-customers-postpandemic-world-hilton-worldwide Plný text SBC EB NEPOSILAT EB