02571nam a22004571i 4500 000709235 CaToSAGE 20240202172917.0 20211220151053.8 m o d cr un||||||||| 211220s2018 enka fo 000 0 eng d NEZPRACOVANÝ IMPORT 9781529732887 (ebook) : No price (OCoLC)1199997329 CaToSAGE eng rda pn CaToSAGE UtOrBLW a ii HD5715.5.I4 D38 2018 331.110954 Datta, Soumyajyoti, author. Aptech limited : hedging uncertainty and achieving service excellence / Soumyajyoti Datta, Rohit Kapoor. London : Neilson Journals Publishing, 2018. 1 online resource : illustrations. text txt rdacontent computer c rdamedia online resource cr rdacarrier SAGE business cases Orginally Published In Datta, S. & Kapoor, R. (2018). Aptech Limited: Hedging Uncertainty and Achieving Service Excellence. Operations Management Education Review, 12(1), 45-62. OMER12-0CS2. Aptech Limited specialized in providing training services focussing on young professionals so that they could improve their employment potential in their industry of choice. The company implemented a "candidate-centric approach" that called for redesigning their operations into distinct training service lines for five industries. The company had to deliberate on the pros and cons of allocating corporate trainers to specialize in well-defined functional processes pertaining to specific service lines. The case emphasises the trade-off faced in service operations between service quality and workforce utilization in the midst of demand uncertainty, and juxtaposes the need for and estimation of the desired workforce to achieve the given goals of service quality and resource utilization in a competitive and less price-sensitive service industry in an emerging nation. Description based on XML content. elektronické knihy fd186907 czenas electronic books eczenas Vocational training centers India. Kapoor, Rohit, author. SAGE business cases. SAGE Knowledge https://sk.sagepub.com/cases/aptech-limited-hedging-uncertainty-and-achieving-service-excellence Plný text SBC EB NEPOSILAT EB