Van Halen, brown M&M's, and quality control - Venkataraman, Ray R., (SAGE Publications, Inc., 2017)
Originally published in Venkataraman, R. R., & Pinto, J. K. (2017). Van Halen, brown M&M's and quality control. In Operations management: Managing global supply chains( pp. 191). Thousand Oaks, CA: SAGE Publications. ISBN: 9781506302935.