Amazon.com, Inc. : the Zappos data crisis - Hanson, Anne (SAGE Publications Ltd, 2017)
Originally published: Hanson, A., Kenney, K., & ORourke, J. S. (2012). Amazon.com, Inc.: The Zappos data crisis. 12-01. Notre Dame, IN: The Eugene D. Fanning Center for Business Communication, Mendoza College of Business, University of Notre Dame.