02310nam a22004931i 4500 000711330 CaToSAGE 20240202172917.0 20170113114335.0 m|||||o||d|||||||| cr ||||||||||| 170109s2017 enka fob 001 0 eng d NEZPRACOVANÝ IMPORT 9781473989788 (ebook) : No price (OCoLC)1017713655 CaToSAGE eng CaToSAGE rda pn UtOrBLW e HD9999.I494 T459 2017 338.7610010941 Wang, Yan, author. Service management in IT-enabled service supply chains / Yan Wang, Henk Akkermans. London : SAGE Publications Ltd, 2017. 1 online resource : illustrations. text txt rdacontent computer c rdamedia online resource cr rdacarrier SAGE Knowledge. Cases Includes bibliographical references and index. Services and information technology (IT) are dominating the current global economy. Due to the increasing involvement of IT in service operations, a new type of service supply chain (SSC) has emerged, namely the IT-enabled SSC. The present case is intended to reveal the insights of service management in such a new supply chain. Through the example of TeleSP, a northern European telecommunications and IT service provider with a complex supply chain, readers are invited to discover the unique characteristics of the IT-enabled SSC, and to view the challenges in running it. Description based on XML content. elektronické knihy fd186907 czenas electronic books eczenas TeleSP. Information services industry European Union countries Case studies. Telecommunication European Union countries Case studies. Information technology European Union countries Case studies. Akkermans, Henk, author. SAGE Knowledge. Cases. SAGE Knowledge https://sk.sagepub.com/cases/service-management-in-it-enabled-service-supply-chains Plný text SBC EB NEPOSILAT EB