How to motivate the fifth generation? : balancing engagement and entitlement at Lee Kum Kee - Ward, John L., 1945- (SAGE Publications Ltd, 2017)
Originally published in Ward, J. L., Zsolnay, C., & Waikar, S. (2016). How to motivate the fifth generation? Balancing engagement and entitlement at Lee Kum Kee. 5-214-251. Evanston, IL: Kellogg School of Management, Northwestern University.