Carat USA : an e-mail gaffe and reputational furor (A) - Husack, Daniel (SAGE Publications Ltd, 2017)
Originally published in Husack, D., Knoblauch, K., Schwarber, C., & ORourke, J. S. (2009). Carat USA: An e-mail gaffe and reputational furor (A). 09-07 (A). Notre Dame, IN: The Eugene D. Fanning Center for Business Communication, Mendoza College of Business, University of Notre Dame.