02515nam a2200517 i 4500 000711766 StDuBDS 20240202172917.0 20160518115752.0 m||||||||d|||||||| cr ||||||||||| 160408s2016 enka fo 000|0|eng|d NEZPRACOVANÝ IMPORT 9781473974180 (ebook) : No price (OCoLC)1017727319 StDuBDS eng StDuBDS rda pn HF5415.5 658.812 23 Rosenthal, Jean W., 1945- author. TIAA-CREF. (A), A pension giant takes a hard look at serving the customer / Jean W. Rosenthal, Jaan Elias, K. Sudhir & Joel Podolny. [London] : SAGE, 2016. 1 online resource : illustrations (black and white, and colour). text rdacontent still image rdacontent computer rdamedia online resource rdacarrier SAGE knowledge. Cases Originally Published in: Rosenthal, J.W., Elias, J., Sudhir, K., & Podolny, J. (2006). TIAA-CREF (A): A Pension Giant Takes a Hard Look at Serving the Customer (revised 08/09/2008). 06-015. New Haven, CT: Yale School of Management, Yale University. Founded as TIAA in 1918 to help academics avoid poverty after retirement, TIAA-CREF had grown to a Fortune 100 company, managing over $260 billion in assets for 3.2 million participants. However, for a company with so many assets and so many individual customers, TIAA-CREF was not well known. This case examines Herb Allison's attempts to diversify the company beyond its primary products. Description based on online resource; title from home page (viewed on May 3, 2016). elektronické knihy fd186907 czenas electronic books eczenas Teachers Insurance and Annuity Association. Financial services industry Management Case studies. Customer relations Management Case studies. Customer services Case studies. Elias, Jaan, author. Sudhir, K., author. Podolny, Joel M. (Joel Marc), author. SAGE knowledge. Cases. SAGE knowledge https://sk.sagepub.com/cases/tiaa-cref-pension-giant-takes-a-hard-look-at-serving-the-customer Plný text SBC EB NEPOSILAT EB