03523ntm a22005657i 4500 000714118 CZ-PrVSE 20240608092444.0 m d cr n|||||||||| 240608s2024 xr fsbm 000 0 eng d NEZPRACOVANÝ IMPORT ABA006 cze ABA006 ABA006 rda Dragan, Illya ISIS:170685 dis Developing KPI System for Customer Services eng Developing KPI System for Customer Services / Illya Dragan 2024 ?? stran : digital, PDF soubor Vedoucí práce: Markéta Smolníková Diplomová práce (Ing.)—Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky, 2024 Obsahuje bibliografii Textový (vysokoškolská kvalifikační práce) Rok obhajoby 2024 The aim of this thesis is to design and establish a Business Intelligence solution for a specific Business Unit within company at the level of all regions where this Business Unit provides its services. The main purpose of this system is to track and manage the progress of a strategic program, developed by managers themselves, which focuses on portfolio development, and cultural change. It will be used for internal purposes, namely at the level of headquarter management and further on in the regional companies. To implement this project and achieve its aim, it was necessary to analyze the available data, resources, and technical infrastructure, to propose and create a solution architecture, to test the solution, and further to validate it with stakeholders. These steps are fully described in the following chapters. Starting from the motivation for creating the solution, which is described in the business assignment. Following on to the description of the data assignment, where the data sources, technical infrastructure and basic requirements for the environment in which the solution should be created are defined. Continuing with the description of the implementation process, both working with data and its subsequent represent in Power BI Desktop / Services, and working with additional tools, like Power Automate and Power Apps, to complete all business and data assignments. Způsob přístupu: Internet data a analytika pro business [obor dipl. práce] diplomové práce fd132022 czenas master's theses eczenas business intelligence Power Apps data analytics data visualization Snowflake dbt Power BI Power Automate Smolníková, Markéta ISIS:100224 ths Břešťan, Jaroslav opn Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky kn20010709399 dgg https://insis.vse.cz/zp/86763/podrobnosti VŠKP v InSIS https://aleph.vse.cz/neverejny_soubor_prace.pdf Hlavní práce https://insis.vse.cz/zp/86763/posudek/vedouci Hodnocení vedoucího https://insis.vse.cz/zp/86763/posudek/oponent/81913 Oponentura https://aleph.vse.cz/neverejny_soubor_prace.pdf Přiloha k práci https://insis.vse.cz/zp/86763/podrobnosti dc:identifier NEPOSILAT VSKP vse86763 240604 86763