03212ntm a22005417i 4500 000716569 CZ-PrVSE 20240901121857.0 m d cr n|||||||||| 240901s2024 xr fsbm 000 0 eng d NEZPRACOVANÝ IMPORT ABA006 cze ABA006 ABA006 rda Myint, Su Yee ISIS:172415 dis COBIT 2019 and ITIL v4 : Moving Away or Closer? eng COBIT 2019 and ITIL v4 : Moving Away or Closer? Su Yee Myint 2024 ?? stran : digital, PDF soubor Vedoucí práce: Vlasta Svatá Diplomová práce (Ing.)—Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky, 2024 Obsahuje bibliografii Textový (vysokoškolská kvalifikační práce) Rok obhajoby 2024 This research study will explore the relationship between these well-known IT Management frameworks (COBIT and ITIL) and analyze the latest versions of these two frameworks in the context of IT Governance and Service Management. This research begins by discovering the evolutional developments and reviewing the key principles of each framework. Then it goes through a comparative analysis, observing the core components, processes, and practices of COBIT 2019 and ITIL v4. After that, the study will proceed with both primary data and secondary data analysis for this research work to achieve the research goal which is to observe COBIT and ITIL frameworks are getting convergent or not in their latest versions. Analysis results from the secondary analysis and the findings from the awareness level of IT professionals (respondents of the primary data collection process) will be discussed and the study will be demonstrated their correspondence with its research questions highlighting whether those findings of this research work did really fulfill the research objective or not eventually. Způsob přístupu: Internet information systems management [obor dipl. práce] diplomové práce fd132022 czenas master's theses eczenas COBIT 2019 ITIL v4 IT governance Service management IT Management Practices Svatá, Vlasta, 1952- mzk2004221726 ths Zbořil, Martin ISIS:136089 opn Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky kn20010709399 dgg https://insis.vse.cz/zp/85965/podrobnosti VŠKP v InSIS https://insis.vse.cz/zp/85965 Hlavní práce https://insis.vse.cz/zp/85965/posudek/vedouci Hodnocení vedoucího https://insis.vse.cz/zp/85965/posudek/oponent/81746 Oponentura https://insis.vse.cz/zp/85965/priloha/29302 Přiloha k práci https://insis.vse.cz/zp/85965/priloha/29303 Přiloha k práci https://insis.vse.cz/zp/85965/podrobnosti dc:identifier NEPOSILAT VSKP vse85965 240828 85965