03697ntm a22005057i 4500 000719473 CZ-PrVSE 20250126140333.0 m d cr n|||||||||| 250126s2024 xr fsbm 000 0 eng d NEZPRACOVANÝ IMPORT ABA006 cze ABA006 ABA006 rda Kamel, Mahmoud Ahmed Mahmoud Ahmed ISIS:172672 dis E-GOVERNMENT AND THE DIGITALIZATION OF GOVERNMENTAL SERVICES (CITIZEN-CENTRIC SERVICES) eng E-Government And the Digitalization of Governmental services (Citizen-Centric Services) / Mahmoud Ahmed Mahmoud Ahmed Kamel 2024 ?? stran : digital, PDF soubor Vedoucí práce: Majid Ziaei Nafchi Diplomová práce (Ing.)—Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky, 2025 Obsahuje bibliografii Textový (vysokoškolská kvalifikační práce) Rok obhajoby 2025 There are several factors that hinder the general public for not availing the e-government services because of less or no awareness and satisfaction among the citizens about the available e-government services. The purpose of this research is to analyse the impact of e-government services on the satisfaction of citizens. This research adopted a survey research strategy and collected the required by using a questionnaire with closed-ended questions. The questionnaire was designed on Google Forms so that the data could easily be collected from the participants. The data analysis was conducted in Microsoft Excel and SPSS software. In Microsoft Excel, the frequency distribution of participants' responses was collected. Then the data was put in SPSS to calculate the reliability and normality so that parametric data analysis could be conducted on the data for the achievement of research objectives. Furthermore, the comparison of means across various demographic groups was carried out by using the analysis of variance (ANOVA) test and the association between the variables was indicated by using Pearson correlation analysis. The findings obtained from this thesis indicated that the satisfaction of citizens is concerned it significantly varied across the gender, age, and qualification of the German citizens. Furthermore, according to the results obtained from the Pearson correlation analysis, the various variables of perceived usefulness, perceived ease of use, transparency, privacy and security, and trust of citizens were found to be in positive association with the variables of the satisfaction of the German citizens. Způsob přístupu: Internet information systems management [obor dipl. práce] diplomové práce fd132022 czenas master's theses eczenas Digital Ports E-Government Government Services Digitalization Ziaei Nafchi, Majid ISIS:152610 ths Novák, Richard, 1973- ntka173578 opn Vysoká škola ekonomická v Praze. Fakulta informatiky a statistiky kn20010709399 dgg https://insis.vse.cz/zp/86333/podrobnosti VŠKP v InSIS https://insis.vse.cz/zp/86333 Hlavní práce https://insis.vse.cz/zp/86333/posudek/vedouci Hodnocení vedoucího https://insis.vse.cz/zp/86333/posudek/oponent/84723 Oponentura https://insis.vse.cz/zp/86333/podrobnosti dc:identifier NEPOSILAT VSKP vse86333 250121 86333