04884ntm a22005657i 4500 000724112 CZ-PrVSE 20250629141137.0 m d cr n|||||||||| 250629s2025 xr fsbm 000 0 eng d NEZPRACOVANÝ IMPORT ABA006 cze ABA006 ABA006 rda Sarcanean, Grigore ISIS:172912 dis Tendence lidí přecházet od tradičních bank k poskytovatelům platebních služeb, jako je Revolut eng The Tendency of People to Switch from Traditional Banks to PSPs Such as Revolut / Grigore Sarcanean 2025 ?? stran : digital, PDF soubor Vedoucí práce: Štěpán Pekárek Bakalářská práce (Bc.)—Vysoká škola ekonomická v Praze. Národohospodářská fakulta, 2025 Obsahuje bibliografii Textový (vysokoškolská kvalifikační práce) Rok obhajoby 2025 The aim of this thesis is to critically analyze and discuss the increasingly visible trend of consumers drifting away from traditional banks to modern Payment Service Providers (PSPs) like Revolut. The study aims to explore key drivers behind this shift and encompass aspects such as convenience, affordability, innovation in technological progress, and certain regulatory changes influencing consumer requirements and desires. The hypothesis is that digitalization of financial services, along with consumer desire for flexibility and reduced fees, has been a major factor in the rising popularity of PSPs over conventional banks. This thesis contributes to the discussion of the future of banking by analyzing consumer behavior trends, regulatory evolution, and relative strengths of PSPs over traditional banks. The identification of the main drivers of this movement will be helpful in providing insight into the future of financial services and the potential pitfalls traditional banks will face in retaining customers.The theoretical part will cover literature review covering various aspects of financial technology, the transformation occurring in the banking industry and research on consumer behavior, will examine how various elements, including the cost of transactions, general user experience, the concept of financial inclusion, and the level of trust that consumers place in digital platforms, play a vital role in shaping and influencing consumer choices in the fast-evolving financial landscape of today. It will also have models that outline how traditional banking networks are shifting to decentralized financial services, how PSPs leverage technology to enhance customer satisfaction and ease of financial transactions. The empirical part will employ a survey-based model combined with a regression model to quantify the determinants of consumer adoption of PSPs compared to traditional banks. The primary data will be collected through surveys on the use of both traditional banks and PSPs, investigating user satisfaction, accessibility of services, cost of transactions, and trust in digital financial services. The dependent variable will be the likelihood of switching to a PSP, which will be captured through survey data. Independent variables will cover service fees, transaction speed, ease of account management, customer care experience, security attitudes, and knowledge of regulations. Secondary data from industry reports, central bank statistics, and financial market trends will also be used to validate findings. An comparative analysis using both descriptive statistics and correlation analysis will be performed to identify the key trends. Způsob přístupu: Internet economics [obor bakal. práce] bakalářské práce fd132403 czenas bachelor's theses eczenas Customer Satisfaction Consumer Behavior Digitalization PSP Traditional Banks Financial Technology Regulatory Changes Pekárek, Štěpán ISIS:79704 ths Venhoda, Ondřej ISIS:48884 opn Vysoká škola ekonomická v Praze. Národohospodářská fakulta kn20010709401 dgg https://insis.vse.cz/zp/91695/podrobnosti VŠKP v InSIS https://insis.vse.cz/zp/91695 Hlavní práce https://insis.vse.cz/zp/91695/posudek/vedouci Hodnocení vedoucího https://insis.vse.cz/zp/91695/posudek/oponent/87521 Oponentura https://insis.vse.cz/zp/91695/priloha/32189 Přiloha k práci https://insis.vse.cz/zp/91695/podrobnosti dc:identifier NEPOSILAT VSKP vse91695 250620 91695